Return & Exchange Policy

At DUDE, we want you to look and feel your best. If your purchase isn’t quite right, we’re here to help with an easy exchange process.

Exchange Window: You have 2 days from the date of delivery to request an exchange.
Condition: Items must be unworn, unwashed, and unused with all original tags, packaging, and the invoice attached.
Final Sale Items: Products purchased during a Sale or under a special promotion cannot be returned or exchanged.

We accept exchange requests for the following reasons:

Size/Fit Issues: The item doesn’t fit you as expected.
Defective/Damaged: The product has a visible manufacturing defect or was damaged during transit.
Wrong Product: You received a different color, size, or design than what you ordered. There might be a little difference of color due to photography, it wouldn't be counted as different color.

To initiate a return or exchange:

Notify Us: Message us on Facebook/Instagram or WhatsApp within 24 hours of receiving the package.
Quality Check: Send us a clear photo or unboxing video of the product and the invoice.
Return Shipment: * Inside Dhaka: Our delivery hero will pick up the item and drop off the replacement (Exchange at doorstep).
- Outside Dhaka: You must send the product back via a local courier (e.g., Pathao, Steadfast, or Sundarban). Once we receive and inspect it, we will ship your replacement.

Our Mistake: If the product is defective or the wrong item was sent, DUDE will cover all delivery charges.
Customer Choice: For size changes or "change of mind" exchanges, the customer is responsible for both the return and the new delivery fee.

No Cash Refunds: In line with standard industry practice in Bangladesh, we generally do not offer cash refunds.
Store Credit/Voucher: If the desired size or item is out of stock, we will issue a Store Credit/Voucher of the same value, valid for your next purchase.
Failed Deliveries: If you paid in advance and we cannot fulfill the order, a full refund will be processed within 7–10 working days.